Support
Here’s how you can reach our team for assistance.
Contact Us
You can reach us anytime at support@akiflow.com. We’ll be happy to help! Please note that our team is available Monday to Friday, so messages received over the weekend will be answered first thing on Monday.
Feedback
your opinion is very important to us to make efficient decisions to improve Akiflow.
Send us an email to let us know everything you need, and you’d like to see in your Akiflow.
Bugs
If you’re experiencing an issue, please get in touch with us by via email.
Helpful information to include:
What you were doing before you experienced the issue
What happened, and what you expected to happen instead
If you’re using our web app, which browser and version you’re using
If you’re using our desktop app, your operating system details
Screenshots and screen recordings if possible. These really help us understand what you’re experiencing
If you're using our mobile app, which device and version you're using
It would also help if you submit a mobile bug report:
Shake your phone while the app is open to submit a bug report instantly. Share the reference number with us for faster resolution!
If it’s a bug related to Aki, include the message ID (right click a message to copy its message ID)
We’ll work hard to fix it as soon as possible!
Request a feature
Go to this link. It'll open a web page where you can share your ideas. We'll keep you updated on your requests!