We take all bug reports seriously and while we cannot make any guarantees, we aim to resolve them within 2 to 4 weeks, sometimes even longer. The timeframe depends on factors like the number of affected users, the complexity and importance of the issue, and the time required by our development team to implement a fix.

Thank you for your patience. We’re committed to addressing every issue thoroughly!

If your tasks, calendar events, or other data are not syncing properly between your devices, follow these steps:

1. Check your internet connection

• Ensure both devices are connected to a stable internet connection
  

2. Confirm you’re logged into the same account

• Check if you’re using the same Akiflow account on all your devices

• If you have multiple accounts, ensure you're logged into the correct one
  

3. Check Akiflow updates

• Make sure you're running the latest version of Akiflow across all devices

• If an update is available, install it and retry syncing
  

4. Restart the devices

Restart both your desktop and mobile devices to reset any connection issues

• On desktop: Click the Restart button on your Settings page

• On mobile: Click the View Options (on the upper righthand side of the mobile app) icon and tap Refresh to trigger a refresh
  

5. Reinstall Akiflow (Last Resort)

• If the issue persists, uninstall and reinstall Akiflow on the affected device(s)

There is probably a corrupted file. Please find below the instructions on how to completely uninstall Akiflow, and all related data. This process will ensure a clean re-install. If all the steps are properly followed, once re-installed, the app should work.

Instructions for Windows Users

1. Uninstall Akiflow:

   • Go to Settings > Apps.

   • Locate Akiflow in the list, click on it, and select Uninstall.

2. Delete Akiflow-related files and folders:

   • You’ll need to remove two specific folders:

     • C:\Users\<USER>\AppData\Local\Akiflow

       • Replace <USER> with your Windows username.

     • %APPDATA%

Here’s how to find and delete these folders:

Using File Explorer:

• Open File Explorer.

• Navigate to the address bar and type the following paths one at a time:

  • C:\Users\<USER>\AppData\Local\Akiflow

    • Delete the “Akiflow” folder

  • %APPDATA%

    • look for the “Akiflow” folder and delete it.

Shortcut Method:

• Press Win + R to open the Run dialog.

  • Enter C:\Users\<USER>\AppData\Local\Akiflow and press Enter.

    • Delete the folder.

• Press Win + R to open the Run dialog.

  • Enter %APPDATA% and press Enter.

    • Delete the “Akiflow” folder.

3. Reinstall Akiflow:

• Download the latest version of Akiflow from our website and reinstall it.

Instructions for Mac Users

If you are on macOS:

1. Uninstall Akiflow from your Mac. Simply drag the Akiflow app from the Applications folder to the Trash and empty the Trash.

2. Delete Akiflow-related folders to ensure a clean reinstall. You’ll need to remove the following folders:

   • /Users/<USER>/Library/Preferences/Akiflow

   • ~/Library/Application Support/Akiflow

   • Replace <USER> with your macOS username. Here’s how to locate and delete these folders:

     1. Using Finder:

        • Open Finder and press Cmd + Shift + G to open the “Go to Folder” prompt.

        • Enter the following paths one at a time:

          • /Users/<USER>/Library/Preferences

          • ~/Library/Application Support

        • Delete the Akiflow folder in each location.

     2. Manually navigating via Finder:

        • Open Finder.

        • From the top menu, select Go > Go to Folder.

        • Enter the same paths mentioned above and delete the “Akiflow” folder.

3. Reinstall Akiflow: After clearing these folders, download the latest version of Akiflow from our website and reinstall it.

You can check the individual integrations pages for specific troubleshooting instructions, but for a general troubleshooting guide if your integration isn’t syncing properly, try these steps:

1. Check the sync timing

• Some integrations sync every 5~15 minutes

• If it’s been less than that, wait a bit longer and check again

2. Verify integration status and set up

• Go to Settings → Integrations and check if the integration is still connected

• If it's disconnected or showing an error, reconnect it

3. Refresh the integration

• Disconnect the integration from Akiflow, then reconnect it

• Wait 15 minutes and check if the sync completes

4. Compare Your Data

• Look for discrepancies

  • are tasks/events missing only in Akiflow or also in the original source?

  • is the data showing on your web browser but not the desktop app? Or in the mobile app but not the web browser, etc?

• Check that you’re logged into the same account across your devices

5. Reinstall Akiflow (Last Resort)

• If nothing works, uninstall and reinstall Akiflow, then reconnect the integration and check again

The shake-to-report feature needs available storage on your phone. If your device storage is full or nearly full, the bug report will fail with an error message.

Solution: Clear some storage space on your device, then try shaking to report the bug again.