Akiflow stopped working, not starting, white window only
complete
G
Gtoox
Dear Akiflow team, my Akiflow on Windows 10 does not start anymore since sometime last week. If I start it manually then I just get a white window. (e.g. also the keyboard shortcuts are not working).
Could you advice? I had this problem already in the past and there were some instructions to run Akiflow in debug mode.
Thanks
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Stefania
complete
Thank you so much! Please let me know if this stops working for any reasons.
G
Gtoox
Stefania: Ok. Sure. So far all good :-). Thank you.
G
Gtoox
Any news on this issue, please?
Stefania
Gtoox : Hi, this should be fixed, could you please test it on our beta version? https://download.akiflow.com/builds/download-beta. Let me know how it goes, thank you so much for your patience!
G
Gtoox
Stefania: Hi Stefania, ok I will try it. ( I guess I need to install it on top of the existing Akiflow)
Stefania
Gtoox : Yes you can "replace" your old version, let me know if this works!
G
Gtoox
Stefania: Hi Stefania, ok, it is working so far. It worked after installation and when I started the computer this morning. I will give it a few more tries. Thanks so far.
G
Gtoox
Hi , could you give me some more hints what to check? E.g. how to check why "the child process has been killed". Thanks.
G
Gtoox
Same issue when the laptop was restarted, all Akiflow processes stopped, directories removed as instructed, started from command line --> I get the same error and it's not working.
G
Gtoox
Now after the laptop was on hibernate over the weekend, Akiflow does not start again. (After I closed it, tried, failed, closed all running Akiflow processes, tried and failed again).
C:\Users\user1>"C:\Users\user1\AppData\Local\Programs\Akiflow\Akiflow.exe" -d
C:\Users\user1>
[electron_main] Starting Akiflow
[electron_main] [NativeIntegrations.getDateTimeLocale] Executing C:\Users\user1\AppData\Local\Programs\Akiflow\resources\exe\GetDateTimeLocale.exe
[electron_main] [NativeIntegrations.getDateTimeLocale]: the child process has been killed due to a timeout.
[electron_main] [NativeIntegrations.getDateTimeLocale] Done
[electron_main] [NativeIntegrations.getDateTimeLocale] Child process exited with code null
[electron_main] Error occurred in handler for 'getDateTimeLocale': Error: Child process exited with code null
at ChildProcess.<anonymous> (C:\Users\user1\AppData\Local\Programs\Akiflow\resources\app.asar\publish\main.js:2:128411)
at ChildProcess.emit (node:events:514:28)
at ChildProcess.emit (node:domain:489:12)
at maybeClose (node:internal/child_process:1091:16)
at Process.onexit (node:internal/child_process:302:5)
[electron_main] checking for updates on channel: latest
[electron_main] Checking for update
[electron_main] Update for version 2.39.19 is not available (latest version: 2.39.19, downgrade is disallowed).
G
Gtoox
Thanks Sebastiano. I have 2.39.19. I did what you said. Then on the first start it still gave errors as below. But then trying another time it seems to work now. I will give it a few more tries, but looks like it should work again.
Thanks
[electron_main] Starting Akiflow
[electron_main] Config file does not exist.
[electron_main] [NativeIntegrations.getDateTimeLocale] Executing C:\Users\user1\AppData\Local\Programs\Akiflow\resources\exe\GetDateTimeLocale.exe
[electron_main] [NativeIntegrations.getDateTimeLocale]: the child process has been killed due to a timeout.
[electron_main] [NativeIntegrations.getDateTimeLocale] Done
[electron_main] [NativeIntegrations.getDateTimeLocale] Child process exited with code null
[electron_main] Error occurred in handler for 'getDateTimeLocale': Error: Child process exited with code null
at ChildProcess.<anonymous> (C:\Users\user1\AppData\Local\Programs\Akiflow\resources\app.asar\publish\main.js:2:128411)
at ChildProcess.emit (node:events:514:28)
at ChildProcess.emit (node:domain:489:12)
at maybeClose (node:internal/child_process:1091:16)
at Process.onexit (node:internal/child_process:302:5)
[electron_main] checking for updates on channel: latest
[electron_main] Checking for update
[electron_main] Update for version 2.39.19 is not available (latest version: 2.39.19, downgrade is disallowed).
S
Sebastiano
Hello Gtoox, a couple of things:
- Can you be sure of being on the last release (2.39.19?)
- Can you completely quit Akiflow and then delete the folders: C:\Users\<USER>\.local\share\Akiflow and C:\Users\<USER>\AppData\Local\Akiflow (if they exist. Please notice they might be hidden).
- Restart Akiflow and let us know.
Stefania
under review
G
Gtoox
Running Akiflow from console with "-d" gives:
[electron_main] Starting Akiflow
[17380:1129/104521.090:ERROR:cache_util_win.cc(20)] Unable to move the cache: Access is denied. (0x5)
[17380:1129/104521.090:ERROR:cache_util_win.cc(20)] Unable to move the cache: Access is denied. (0x5)
[17380:1129/104521.109:ERROR:disk_cache.cc(205)] Unable to create cache
[17380:1129/104521.109:ERROR:gpu_disk_cache.cc(676)] Gpu Cache Creation failed: -2
[17380:1129/104521.109:ERROR:disk_cache.cc(205)] Unable to create cache
[17380:1129/104521.109:ERROR:gpu_disk_cache.cc(676)] Gpu Cache Creation failed: -2
[17380:1129/104527.739:ERROR:quota_database.cc(950)] Could not open the quota database, resetting.
[17380:1129/104532.596:ERROR:quota_database.cc(950)] Could not open the quota database, resetting.
[17380:1129/104535.513:ERROR:quota_database.cc(955)] Failed to reset the quota database.
[17380:1129/104535.513:ERROR:quota_database.cc(955)] Failed to reset the quota database.
And the dev tools window shows some warnings and this error shown in the screenshot.
Hope that helps.