I have now been without Google Calendar and Google Mail synchronization for a week and a half.

I have now been without Google Calendar and Google Mail synchronization for a week and a half.

Nothing is changing. I keep waiting, but nothing happens. I am repeatedly told that the issue is being checked and that my concerns have been passed on to the development team, but there is still no actual solution.

I have already cleaned up my account to make sure I don't lose anything, and I am fully prepared for you to reset and rebuild my account if necessary.

This is not how customer care should work.

If you do not take responsibility for my account and actually resolve these problems, I will soon start sharing my experience publicly, including in the comments under your advertising.

I keep hearing that my concerns have been forwarded to the development team, but nothing happens after that.

I cannot work like this. This is a tool I rely on for my work. When the tool itself does not work properly for a week and a half, and customer support is unable to resolve the problem during that time, it becomes impossible for me to continue using it.

I need someone to actually take ownership of my case, work directly on my account, and resolve the problem, rather than simply forwarding my concerns again.

kwon@kwon.ee